PTEG 9

Annual net cost per passenger journey(£)

3.35

1.93

3.89

2.07

2.90

4.11

PTEG 2

Annual Passenger journeys (millions)

0.95

29.3

18.0

34.8

N/A

5.8

PTEG 3

Annual passenger jouneys per 100,000 residents(millions)

0.088

1.1

0.711

2.5

N/A

0.461

PTEG 12

% age of service scheduled operated to time - ponctuality

90.0

72.1

85.3

95.4

87.5

81.9

PTEG 13

% age of service of service schedule operated - reliability

98.6

96.6

98.7

98.7

99.5

96.7

PTEG 14

Customer satisfaction with heavy rail services(% age)

85

84

82

90

76

81