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| Ferry |
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| What we have achieved
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High levels of reliability and punctuality have been maintained
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The Route 19 bus service has been successfully integrated with the Ferry sailing timings
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| What we plan to achieve
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Stabilise passenger numbers and then reverse the decline in ridership
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Continue to deliver a high quality service that is valued by our customers
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Seek to further improve the links with local bus services
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Successful procurement of a new ferry vessel to replace "Shieldsman"
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| Performance Indicators and Targets
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| Performance Indicator | Target 04/05 | Actual 04/05 | Target 05/06 | Target 06/07 | Target 07/08 | | Number of Ferries operated as a % of schedule | 99 | 99.53 | 99 | 99 | 99 | | % of crossings within 2 minutes of schedule | 96 | 99.68 | 96 | 96 | 96 | | Customer Satisfaction Score (%established from survey results) | 80 | 81 | 80 | 80 | 80 | | Attain patronage levels of 0.5 million | 0.5 | 0.43 | 0.5 | 0.5 | 0.5 |
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| Key to table |
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| Target achieved or bettered | | Within 10% of target | | Well below target | | Not Applicable |
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