|
|
|
|
|
| Metro |
|
|
| What we have achieved
|
|
-
Appointed 20 Travel Support Officers to improve personal safety and security for passengers
-
Simplified the fares structure to encourage off-peak travel on Metro
-
Frozen all but 3 Metro fares
-
Implemented Interchange Management to help passengers
-
Reduced the levels of ticketless travel through our Ticket Examiners
-
Increased the take-up of annual Metro travel tickets through promoting to corporate customers
-
Introduced Alcohol Exclusion Zones countering antisocial behaviour
|
|
| What we plan to achieve
|
|
-
Endeavour to meet performance targets for reliability and punctuality
-
Build and open the new Northumberland Park station at Backworth
-
Further simplify the fares structure
-
Introduce a new timetable that meets the demand for extra capacity
-
Continue to reduce ticketless travel towards the target of 3.5%
-
Improve the level and quality of information provided by introducing a new digital PA system and electronic e-mail and text service updates for users
|
|
| Performance Indicators and Targets
|
|
| Performance Indicator | Target 04/05 | Actual 04/05 | Target 05/06 | Target 06/07 | Target 07/08 | | Annual passenger journeys (millions) | 40 | 36.8 | 39 | 39.1 | 39.2 | | Reliability - % of schedule operated by Metro | 98.5 | 99.3 | 98.5 | 98.5 | 98.5 | | Punctunality - % arriving +/- 3 minutes of schedule. | 92.5 | 91.5 | 92.5 | 92.5 | 92.5 | | Customer satisfaction | 60 | 55 | Reportng in 05/06 is to be more specific, emphasising a focus on important customer facing aspects. |
|
|
| Key to table |
|
| Target achieved or bettered | | Within 10% of target | | Well below target | | Not Applicable |
|
|
|
|
|
|
|
