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| Northern Rail |
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| What we have achieved
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Ridership has continued to increase
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Improved levels of punctuality
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New franchise arrangement implemented as from 12 December 2004
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New operator – Northern Rail – replacing Arriva
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| What we plan to achieve
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Improvements to passenger facilities at Sunderland and Newcastle stations
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Better integrate local train and Metro services
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| Performance Indicators and Targets
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| Performance Indicator | Target 04/05 | Actual 04/05 | Target 05/06 | Target 06/07 | Target 07/08 | | Annual passenger journeys (millions) | 0.9 | 0.95 | 0.75 | 0.5 | 0.5 | | % of train service schedule operated | 98% | 98.6 | 99% | 99% | 99% | | % trains arriving within 10 minutes of scheduled time | 91% | 90.03 | 91% | 91% | 91% | | Customer satisfaction (% - survey carried out by the SRA | 80 | 85 | 80 | 80 | 80 |
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| Key to table |
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| Target achieved or bettered | | Within 10% of target | | Well below target | | Not Applicable |
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