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| Travel Information |
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| What we have achieved
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RTI capability being tested on Gateshead’s Western Links routes, the 53/54 services in Bensham and the Stephenson’s Corridor Route 19 service
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Equipped both Metrocentre bus station and Four Lane Ends Interchange with electronic departure information systems
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Improved the Journey Planner resulting in improved Traveline performance
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Awarded a 5-year contract to provide the Traveline North East service
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| What we plan to achieve
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Ensure that access to high quality public transport information is enabled through new technology – for example using mobile phone SMS messaging
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Develop an electronic messaging service to give immediate travel information in service disruptions
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Add more bus station departure information systems
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Expand provision of real time information systems (RTI)
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Renew the PTA/Nexus websites to improve usability
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Increase take-up of travel plans through joint working with LTP partners
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Introduce new links to the journey planner database through working with the districts in their public information kiosks initiatives
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| Performance Indicators and Targets
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| Performance Indicator | Target 04/05 | Actual 04/05 | Target 05/06 | Target 06/07 | Target 07/08 | | Number of bus stops with timetable information | 5,000 | 4,600 | 5,000 | 6,000 | 6,000 | | Total number of bus stops/shelters/stations with RTI | 50 | 50 | 75 | 100 | 125 | | % on-street information kiosks that are journey planner enabled | 100 | 100 | 100 | 100 | 100 | | Reliability: % of calls ansered during Call Centre opening hours | 91 | 96.62 | 93 | 95 | 96 | | Punctuality: % of those calls answered within 30 seconds | 90 | 93.06 | 92 | 93 | 95 |
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| Key to table |
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| Target achieved or bettered | | Within 10% of target | | Well below target | | Not Applicable |
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