| Tyne Tunnel |
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| What we have achieved
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Increased throughput of vehicles
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Exceeded income target
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Regulating vehicle usage through the tunnel at levels considerably above the original tunnel design capacity by proactive congestion management
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Fully complied with tunnel environmental parameters
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Enhanced customer care provisions
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Gained ISO 14001 and EMAS environmental accreditation
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| What we plan to achieve
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Reducing congestion and easing traffic flow
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Improving access to job opportunities
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Helping further public transport links
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Making local shops, leisure and educational facilities more accessible
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Promoting workforce diversity
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Improving access for people with disabilities
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Further developing environmental management systems at the tunnels
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Achieving ISO 18001 accreditation in our health and safety systems
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| Performance Indicators and Targets
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| Performance Indicator | Target 04/05 | Actual 04/05 | Target 05/06 | Target 06/07 | Target 07/08 | | Opening of the New Tyne Crossing | ------------ | ------------ | ------------ | ----------> | 2009 | | Total annual vehicular flow (millions) | 11.8 | 12.1 | 11.8 | 11.8 | 11.8 | | total income generation (£ millinos) | 10.8 | 11.07 | 10.8 | 10.8 | 10.8 | | Number of hours vehicular tunnel is closed for repairs | 8 | 0 | 8 | 8 | 8 |
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| Key to table |
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| Target achieved or bettered | | Within 10% of target | | Well below target | | Not Applicable |
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