|
|
|
|
|
| Care Service |
|
|
| What we have achieved
|
|
-
Maintained patronage levels at around 235,000 journeys - exceptionally inclement weather necessitated the cancellation of scheduled services on a number of occasions otherwise the number of passenger journeys would have been much higher (estimated closer to 250,000)
-
Were awarded an 18 month commercial contract to provide NHS Patient Transport Services
-
Maintained a low refusal rate
|
|
| What we plan to achieve
|
|
-
Ensure that no reasonable journey request will be refused
-
Seek increased vehicle availability through joint working with external partners in the public, private and voluntary sectors
-
Use any increase obtained in vehicle availability effectively and efficiently to improve and increase service delivery
-
Reduce the number of potential service disruptions through use of enhanced scheduling arrangements
|
|
| Performance Indicators and Targets
|
|
| Performance Indicator | Target 04/05 | Actual 04/05 | Target 05/06 | Target 06/07 | Target 07/08 | | Customer satisfaction scores (% established by biennial user survey) | 80 | 74.2 | 80 | 85 | 90 | | % of Care Call journey requests met | 98 | 98 | 98 | 98 | 98 | | % of Care Call schedule operated | 99.8 | 99.8 | 99.8 | 99.8 | 99.8 | | % of pick ups made within 10 minutes of scheduled time | 99 | 99 | 99 | 99 | 99 |
|
|
| Key to table |
|
| Target achieved or bettered | | Within 10% of target | | Well below target | | Not Applicable |
|
|
|
|
|
|
|
