CODE OF CONDUCT FOR MEMBERS
COMPLAINTS PROCESS

Changes to the complaints procedure

From 8 May 2008, the responsibility for considering complaints that a councillor may have breached the Code of Conduct for Members has moved to the standards committees of local authorities (including passenger transport authorities). Previously, such complaints had to be made to the Standards Board for England.

What this means to you

If you want to complain about the conduct of a member of Tyne and Wear Passenger Transport Authority, you must submit your complaint to:

The Standards and Audit Committee
Tyne and Wear Passenger Transport Authority,
c/o Mrs V A Dodds, Monitoring Officer,
Civic Centre,
Newcastle upon Tyne,
NE99 2BN

Any complaint should be made using an appropriate complaint form which can be requested from the PTA’s Monitoring Officer or Newcastle City Council’s Head of Democratic Services at the above address.

The committee can only deal with complaints about the behaviour of a member.  It will not deal with complaints about things that are not covered by the Members’ Code of Conduct.  If you make a complaint to the committee it must be about why you think a member has not followed the Code of Conduct.